How re2 Keeps Your Account Safe
Your personal information, payment details and account activity are central to how we operate. We've built our privacy framework around Pakistan's regulatory environment and the specific payment rails...
What This Privacy Policy Covers
This privacy policy applies to your use of re2 across web and mobile app. We collect data in three categories: account information (name, email, phone, address), transaction data (deposits via JazzCash, Easypaisa, SadaPay, Raast; withdrawals; game activity), and device/behavioural data (IP address, browser type, gameplay patterns). We process this data to fulfil your account requests, prevent fraud, comply with anti-money-laundering obligations in
supported regions, and improve your experience. Data is retained for the duration of your account plus seven years for transaction reconciliation where local law permits. You have the right to access, correct, or request deletion of your personal data by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions & Data Requests
We respond to all privacy inquiries and data-access requests within five working days. Contact us through any of these channels with your account email or phone number registered on re2.
Email Support
Send privacy questions to [email protected]. Include your registered account email and a description of your request. We'll confirm receipt and timeline.
Live Chat
Open a chat session from the footer of re2 during support hours. Ask to connect with our privacy team for immediate assistance with account-data inquiries.
Account Settings
Log into your account and navigate to Privacy & Data under Settings. You can download your data, view your payment history, and submit deletion requests directly.
Why Your Data Stays Secure on re2
We've invested in infrastructure, processes and third-party verification to earn your confidence. Each signal below reflects a real operational commitment, not a marketing claim.
SSL/TLS Encryption
All data in transit between your device and our servers is encrypted at 256-bit strength. This applies to login sessions, payment submissions and account-activity pages.
PCI-DSS Compliance
We comply with Payment Card Industry Data Security Standards for all stored payment information. Annual audits verify our handling of JazzCash, Easypaisa, SadaPay and Raast credentials.
Data Minimisation
We only store data needed to operate your account, process your deposits and withdrawals, and meet legal obligations in your region. Unnecessary information is not collected.
Staff Access Controls
Our team members access your data only when required to resolve your support request or investigate fraud. Access is logged and reviewed quarterly.
Breach Notification
If unauthorised access to your personal data occurs, we notify you and relevant authorities within 72 hours as required by data-protection law.
Annual Privacy Review
We conduct yearly reviews of our privacy practices and update this policy to reflect changes in law, our operations or security threats in your region.
How Our Privacy Framework Aligns
Your privacy rights and data protections remain consistent whether you're reading our Terms of Service, exploring the Deposit Policy, reviewing Withdrawal Procedures, or checking the Responsible Play Resources...
Core Privacy Commitments You'll See Daily
These principles shape every interaction you have on re2. They're not buried in the small print—they're embedded in the interface, the checkout flow, and our support responses.